FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you’ll find answers to common questions about our personalized décor and gift products. If you need further assistance, feel free to reach out—we’re happy to help!
1. Ordering & Customization
Q: How do I place an order?
A: Simply browse our collection, select your favorite product, and choose any customization options. Add the item to your cart and proceed to checkout.
Q: Can I personalize my order?
A: Yes! Most of our products can be customized with names, dates, messages, or designs. Just enter your personalization details on the product page before adding it to your cart.
Q: Can I see a preview of my personalized item before it ships?
A: We provide digital proofs for certain custom items upon request. If you’d like a preview, please contact us before placing your order.
2. Shipping & Delivery
Q: How long does it take to process my order?
A: Processing times vary depending on the product, but most orders ship within X-XX business days. Custom orders may take longer, and estimated processing times are listed on each product page.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping rates and delivery times vary based on location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to check your delivery status anytime.
3. Returns & Exchanges
Q: What is your return policy?
A: Since most of our products are custom-made, we do not accept returns unless there is an issue with your order (e.g., incorrect customization or a damaged item). If there’s a problem, please contact us within X days of receiving your order.
Q: Can I cancel or change my order after placing it?
A: We start working on custom orders quickly, so cancellations or changes are only possible within X hours of purchase. Please contact us ASAP if you need modifications.
4. Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive discounts and special offers. We also run seasonal promotions—follow us on social media to stay updated!
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at [your email], through our contact form, or on social media. We aim to respond within X business hours.
Q: Do you offer wholesale or bulk orders?
A: Yes! If you’re interested in bulk or wholesale pricing, please reach out to discuss details.
Didn’t find the answer you were looking for? Contact us, and we’ll be happy to help! 😊
👉 [Contact Us]